In order to systemise the process and produce results as quickly as possible it is necessary to clarify the decision making process and utilise the knowledge of our experienced engineers to analyse the design information.
Each project is assigned a single point of contact to ensure the execution of the project is as smooth as possible, this person will have a thorough understanding of the project and will conduct regular project review meetings both internally and with the customer.
- Marketing Information/Customer Specification/RFQ
The first step is to collect the marketing information or customer specification, request for quotation and any other relevant supporting documentation. This is generally done by conducting an initial meeting where we can gain a better understanding of the requirements and obtain answers to preliminary technical and commercial questions that arise through the discussions. At this stage we will obtain key stage targets from the customer for imperative targets to them such as sampling and production runs.
- Cost/Technology Capability Analysis
A team of design engineers, purchasers and/or application engineers will consider the requirements and analysis the feasibility of the product to determine costs and available resources. At this stage the project plan begins to establish a timetable for the project, and co-ordinating the available resources.
- Product Plan Review
R&D, sales and/or engineering will review the project plan. The project plan is reviewed at this stage to ensure the co-ordination of customers targets, Sunpower targets and available resources. At this stage a risk analysis is also carried out to highlight any potential areas of delay to reduce the risk of issues occuring during the active project.
- Meets Requirements?
The decision is made as to whether the cost and capacity meets with marketing or customer requirements. This is the final stage where the entire project is discussed and any areas of concern are raised before the project is agreed and is set in motion.
- Design Group
The project is formally assigned an identification number and passed to design to carry out the next stages; working in line with the product plan.
Our policy of continual improvement ensures that we regularly monitor and review our performance so that valuable information is collated and future projects may be better planned. Feedback from our customers is an integral part of this process, our ability to react quickly to customer concerns and changes in the project is key to our success.
Last Amendment: 20/06/2011 12:46:42