We strive to provide excellent customer service for the provision of Power Supplies, Battery Chargers, LED Drivers and associated products.
This is delivered by:
- Supporting customers through product selection and development of solutions to meet their individual requirements
- Providing a range of products that offer a long safe service life with comprehensive guarantees and product support
- Management of the supply chain to ensure full control of product
- Providing a service that meets or exceeds customer expectations
We are committed to satisfying legislative and customer requirements applicable to our product range as well as to continually improve our quality management system.
All staff are aware of the need to follow the companies procedures, to report any issues or concerns and are encouraged to provide input towards the improvement of our systems.
The Management of the company establishes business objectives which support the implementation of this policy with these objectives being regularly reviewed.
Many of our factories operate a stringent quality control process from DVT/DQT by QA through the product design stage which is further supported by IQC/ IPQC/ FQC at the production line.
We operate our own inspections at goods in with different levels and sampling rates; dependant on the product through an AQL.
Should a product reach our customer in a less than perfect condition we operate an RMA system to enable tracking of issues and corrective actions to be put in place.