Quality Assurance
quality assurance
We strive to provide excellent customer service for the provision of Power Supplies, Battery Chargers, LED Drivers and associated products.
This is delivered by:
- Supporting customers through product selection and development of solutions to meet their individual requirements
- Providing a range of products that offer a long safe service life with comprehensive guarantees and product support
- Management of the supply chain to ensure full control of product
- Providing a service that meets or exceeds customer expectations
We are committed to satisfying legislative and customer requirements applicable to our product range as well as to continually improve our quality management system.
All staff are aware of the need to follow the companies procedures, to report any issues or concerns and are encouraged to provide input towards the improvement of our systems.
The Management of the company establishes business objectives which support the implementation of this policy with these objectives being regularly reviewed.
Many of our factories operate a stringent quality control process from DVT/DQT by QA through the product design stage which is further supported by IQC/ IPQC/ FQC at the production line.
We operate our own inspections at goods in with different levels and sampling rates; dependant on the product through an AQL.
Should a product reach our customer in a less than perfect condition we operate an RMA system to enable tracking of issues and corrective actions to be put in place.
Other Policies
We are highly committed and will, wherever possible, minimise adverse effects on the environment. We will encourage our employees and suppliers to adhere to the relevant aspects of our Environmental Policy and will ensure that the Environmental Policy is reviewed on an annual basis.
Our main considerations are to:
- Comply with the relevant environmental legislation and regulations.
- Commit to undertaking all necessary steps to prevent pollution wherever possible.
- Recycle all possible waste whenever possible including shredding of paperwork onsite.
- Reduction in the distribution of paper catalogues, manuals and marketing materials wherever possible.
- Use of biodegradable chemicals.
- Installation of energy efficient lighting systems and/or automatic lighting/low-level lighting wherever possible, ensuring that all lights are turned off at the end of day and when offices/rooms are not in use.
- Computers and screens are turned off when not in use and at the end of the day.
- To run a paperless office where possible using technology such as internal intranet and emails etc to distribute information.
We endeavour to trade only with companies who provide confirmation of compliance to the requirements of Conflict Minerals (3TG) as detailed within Section 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act (“the Dodd-Frank Act”). We support an industry-wide approach to addressing social responsibility issues throughout the supply chain; this includes metals that are most abundant in electronics, including the “conflict minerals” used to make tantalum, tin, tungsten, and gold.
Tracing materials back to their mine of origin is a complex aspect of responsible sourcing in the electronics industry supply chain and we are reliant on our supply chain to support us by following our lead to source conflict-free minerals. Using our supply chain due diligence process and continuing our partnership with our supply chain we will further augment our goals to ensure conflict-free supply chains.
We expect our suppliers to commit to our responsible sourcing of minerals requirements and to reasonably assure that the tantalum, tin, tungsten and gold in the products they manufacture are conflict free. Suppliers must ensure that all parts used to manufacture products supplied to us originated from certified conflict-free smelters validated as compliant to the EICC Conflict Free Smelter (CFS) protocol, using the CFS Compliant Smelter List. The CFS program is a global program where an independent third party evaluates a smelter’s procurement activities and determines if the smelter demonstrated that materials they processed originated from conflict-free sources. Through this industry collaborative effort, smelters are audited globally.
We are committed to ensuring that there is no modern slavery or human trafficking in our supply chain or in any part of our business. Our Anti-slavery Policy reflects our commitment to acting ethically and with integrity in all our business relationships and to implementing and enforcing effective systems and controls to ensure slavery and human trafficking is not taking place anywhere in our supply chain.
We build long standing relationships with our suppliers and make clear our expectations of business behaviour. With regards to national or international supply chains, we will only enter into business relations with entities that have suitable anti-slavery and human trafficking policies and processes. We expect each entity in the supply chain to, at least, adopt ‘one-up’ due diligence on the next link in the chain. It is not practical for us (and every other participant in the chain) to have a direct relationship with all links in the supply chain, ultimately leading to the utility generator. We have in place systems to encourage the reporting of concerns and the protection of whistle blowers.