COVID-19 - Return Policy Changes
To protect all personnel we are currently unable to process returns on goods. You should retain your goods and receipts until we are able to offer this service.
We cannot determine exactly when we can start processing returns again, but business as usual will be when we are able to trade as we were before the lockdown.
We hope that you can understand this decision, we are doing all we can to help keep you supplied and safe, meanwhile thank you for your patience and understanding.
Should you need to return goods to us for any reason, you can request authorisation via our returns request facility. Returns will only be accepted with prior consent accompanied by a Sunpower issued returns authorisation number, which will be provided upon receipt and review of your request.
All details requested on the returns material form must be completed to ensure your claim is processed if the original invoice number cannot be quoted any credit will be based upon our lowest sales price for the goods.
Sunpower reserves the right to refuse goods returned without prior consent in accordance with the terms and conditions of internet trading.
Any goods returned should be adequately packaged and returned at the customer's risk and expense. Please ensure the package is clearly marked with the RMA number and the completed form is included with the goods. Returned goods should be sent to "Returns, Sunpower Electronics Ltd, Orion House, Calleva Park, Aldermaston, Berkshire RG7 8SN, United Kingdom".