COVID-19 - Return Policy Changes
To protect all personnel we are currently unable to process returns on goods. You should retain your goods and receipts until we are able to offer this service.
We cannot determine exactly when we can start processing returns again, but business as usual will be when we are able to trade as we were before the lockdown.
We hope that you can understand this decision, we are doing all we can to help keep you supplied and safe, meanwhile thank you for your patience and understanding.
Should you need to return goods to us for any reason, please complete the returns form below. You will be required to complete the form in full before it can be received by Sunpower Ltd for processing. You will also need to make sure that you have inserted the details regarding the product code it's serial number and your reason for the requested return.
Based on the information that you provide within the returns request form we will review your enquiry and issue an authorisation number, which will be sent via e-mail. Returns will only be accepted with prior consent accompanied by a Sunpower issued returns authorisation number, which will be provided upon receipt and review of your request.
All details requested on the returns form must be completed to ensure your claim is processed, if the original invoice number cannot be quoted any credit will be based upon our lowest sales price for the goods. Sunpower reserves the right to refuse goods returned without prior consent in accordance with the terms and conditions of internet trading.
Any goods returned should be adequately packaged and returned at the customer's risk and expense. Please ensure the package is clearly marked with the RMA number and the completed form is included with the goods. Returned goods should be sent to "Returns, Sunpower Group Holdings Ltd, Orion House, Calleva Park, Aldermaston, Berkshire RG7 8SN, United Kingdom".